Shipping & Returns

Shipping Policy

At Best Fed Raw, we’re committed to delivering the highest quality raw dog food straight to your door. Here’s what you can expect when ordering from us:

Processing Time: Orders are typically processed within 1-2 business days.

Delivery Time: Depending on your location, delivery can take anywhere from 2 to 5 business days. We use trusted carriers to ensure your order arrives safely and promptly.

Local Delivery

For local deliveries within a specific postcode, we offer convenient, quick delivery services. Check our Local Delivery page for more details.

Packaging

All orders are carefully packed to ensure your raw dog food stays fresh and arrives in perfect condition. We use insulated packaging and ice packs as needed to maintain the quality of our products during transit.

Order Tracking

You’ll receive a tracking number via email once your order has shipped. You can use this number to track your package at any time.

Issues with Delivery

If you experience any issues with your delivery, please contact us immediately at [insert contact email] so we can resolve it quickly.

Thank you for choosing Best Fed Raw, we’re excited to be part of your dog’s health journey!

Return & Exchange Policy

At Best Fed Raw, we take great pride in the quality and freshness of our raw dog food. Because our products are perishable, we have specific guidelines in place for returns and exchanges. Please read our policy carefully:

Returns

Due to the nature of our products, we do not accept returns on food items once they have been shipped.

If your order arrives damaged or defective, please contact us within 48 hours of receiving your shipment with photos of the damage and we’ll be happy to assist you.

Exchanges

Exchanges are only available for incorrect or damaged items. If you received the wrong product, please contact us within 48 hours of delivery and we will arrange for an exchange or replacement.

If your order contains perishable goods that have arrived incorrectly or spoiled, we will send a replacement at no additional cost.

Refunds

We do not offer refunds for any perishable items, but we will provide a replacement if your order is damaged or incorrect.

For non-perishable items, refunds may be considered on a case-by-case basis, provided the item is unopened and in its original condition.

For any returns, exchanges or issues with your order, please reach out to us at [insert contact email] with your order number and details. Our team will get back to you as soon as possible to resolve the matter.

We appreciate your understanding and thank you for choosing Best Fed Raw for your dog’s nutrition!